Increased Control Improves Freight Flow: Air Filter Manufacturer Reduces Damage Claims

A national manufacturer of air filtration products was experiencing a high frequency of product damages across their transportation carrier network. The company was also bogged down with an ineffective approach to freight claims processing. Not only was the firm unable to adequately recoup claims-related expenses, but also lacked the ability to utilize business intelligence to identify claim trends on an enterprise-wide basis. At any given point, the manufacturer had six-month old freight claims coupled with thousands of dollars in loss. No visibility to root causes further complicated matters.